ITIL® Service Transition Certification Training

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Certs Learning
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Project Management, Trending Courses

About the Course

This qualification provides a complete overview of service transition including all its related activities such as ensuring effective service transition & improving service transition in an organization.

In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. ITS brings you a course on ITIL® Foundation that introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle. With ample exercises, mock tests and a comprehensive courseware, you will be thoroughly prepared to attempt the ITIL® Foundation certification and implement the principles to meet real-world challenges. Note that Certs Learning is an Accredited Training Organization(ATO) of PEOPLECERT and a Certified Partner of Axelos for ITIL® Trainings.

The ITIL® Foundation online training programme trains candidates to communicate effectively in their companies as well as with customers and decreases response time. Certs Learning  provides online classes in the subject that are conducted by their highly trained faculty. The E-learning program is well structured and keeps you ahead of your competitors.

What you will learn?

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • Thoroughly understand the concepts, terms and terminology of ITIL®
  • Understand ITIL® best practices and how to implement them to streamline processes for continuous improvement
  • Understand the fundamentals of Service Management and Service Lifecycle to improve business decisions and optimize customer expectations
  • Get thorough preparation for ITIL® Foundation certification
1
Introduction to Service Transition

Learning Objectives - In this module, you will focus on introduction of the service transition and its core concepts.

Topics - Purpose & Goal of Service Transition, Scope of Service Transition, Value to Business, Context of Service Transition in relation to all other lifecycle stages.

2
Service Transition Principles

Learning Objectives - In this module, you will learn about the knowledge, interpretation and analysis of service transition principles along with best practices for effective service transition. 

Topics - Knowledge, Interpretation & Analysis of Service Transition, Best practices for effective transition, Service Transition inputs & outputs for effective transition, Service Transition Performance & Typical metrics.

3
Service Transition Process

Learning Objectives - In this module, you will learn about the managerial & supervisory aspects of ITIL processes covered in the service transition stage (but excludes day-to-day operation of process which is covered in RCV-capability module. Understanding the Purpose, Scope & Objective of each service transition process and they generate value

Topics - Managerial & Supervisory aspects of ITIL Processes in the service transition stage, Purpose & Objective of different service transition process.

4
Managing People through Service Transition

Learning Objectives - In this module, you will be introduced to a high level view of the communication and stakeholder management activities. The topics include managing communication, commitment, organizational change and stakeholder change.

Topics - Managing Communication, Commitment & Understanding changes in terms of organizational & stakeholder aspects.

5
Organizing for Service Transition

Learning Objectives - In this module, you will get to understand roles and responsibilities and organizational structure that are appropriate with service transition. Service Transition roles and responsibilities are reviewed along with organizational context of service transition

Topics - Roles & Responsibilities and organizational structure for service transition based on organizational context of service transition.

6
Technology Considerations

Learning Objectives - In this module, you will understand the technology considerations of service transition. The technology role is explored, as well as how it should be “designed in“ and mechanisms for maintaining and maximizing benefits from the technology.

Topics - Technology considerations of service transition, design & mechanism for maximizing benefit from the technology.

7
Implementing Service Transition

Learning Objectives - In this module, you will understand the implementation and improvement of service transition in an organization.

Topics - Implementation & Improvement of service transition

8
Challenges, Critical Success Factors and Risks

Learning Objectives - In this module, you will be able to understand the challenges, critical success factors(CSF) facing transition and how risk mitigation contributes to service transition.

Topics - CSF facing transition, Risk Mitigation to service transition.

For your practical work, we will help you setup Certs Learning`s Virtual Machine in your System. This will be a local access for you. The required installation guide is present in LMS.
As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.
Yes! Soon after enrolling you have lifetime access to the course materials.
Certs Learning is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don`t guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.
This is a simple scripting language and thus there is no need for any knowledge in Java
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Lectures: 8