ITIL® 4 Foundation

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IT Service & Architecture, RECENT COURSES

What are the career benefits of this ITIL® 4 Certification?

ITIL® certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

  • IT executives
  • IT architects
  • Business operation managers
  • IT audit managers
  • IT planners and consultants
  • Database administrators
  • ITSM trainers
  • Service delivery professionals
  • Quality analysts
  • Application management and development teams
  • IT managers and support managers

What are the course objectives?

ITIL® 4 is the latest release of the ITIL framework, designed to provide a more practical viewpoint to the ITIL lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean. The objective of this course is to provide a foundational level of understanding of the ITIL 4 framework, key elements, concepts and terminologies associated with ITIL service lifecycle, and how it has evolved to adopt modern technologies and operational processes. The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL 4 Foundation Certification Exam.

What skills will you learn?

Upon completion of this ITIL® Certification training you will learn:

  • Concepts, key principles and process models required to pass the ITIL 4 Foundation exam.
  • How ITIL principles can help an individual understand and apply IT service management in their organization.
  • How to improve customer experience and ITSM efficiency with the help of ITIL tools and techniques.
  • The purposes and key terms of 15 ITIL practices.
  • Industry best practices for deploying IT services.
1
Lesson 1_ Introduction to Service Management and ITIL
  • Introduction
  • Significance of IT Service Management
  • Goals of ITIL4 Foundation
  • Structure and Benefits of ITIL4 Framework
  • Key Takeaways
  • Knowledge Check
2
Key Concepts of Service Management
  • Introduction
  • Service Management Value and Value Co-creation
  • Organizations Service Providers Service Consumers and Other Stakeholders
  • Products Services and Service Offering
  • Service Relationships
  • Outcomes Costs Risks Utility and Warranty
  • Key Takeaways
  • Knowledge Check
3
Four Dimension of Service Management
  • The Four Dimensions of Service Management
  • Introduction to the Four Dimensions of Service Management
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors
  • Key Takeaways
  • Knowledge Check
4
ITIL Service Value System
  • Introduction
  • Introduction to Service Value System
  • Opportunity Demand and Value
  • The ITIL Guiding Principles
  • Governance
  • Service Value Chain
  • Continual Improvement
  • Agile ITSM and Organizational Silos
  • Key Takeaways
  • Knowledge Check


5
ITIL Management Practices
  • ITIL Management Practices
  • General Management Practices
  • General Management Practices
  • Service Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Key Takeaways
  • Knowledge Check


6
ITIL 4 Foundation Examination Format

Introduction

All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.
Yes. The examination fee is included in the course fee.
The ITIL 4 Foundation certificate does not expire.
Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.
All of the classes are conducted via live online streaming. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We also provide recordings of each session you attend if you miss a session or for future reference.
Combining an ITIL® certification with other certifications can significantly increase your salary range. For example, a Cisco certification holder who earns about $83,000 a year can jump to more than $96,000 in salary with an ITIL certification.
The tools you’ll need to attend training are:

Windows: Windows XP SP3 or higher
Mac: OSX 10.6 or higher
Internet speed: Preferably 512 Kbps or higher Headset, speakers and microphone: You’ll need headphones or speakers to hear the instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and a microphone.
The ITIL® 4 Certification Scheme comprises of the following levels:

ITIL Foundation
ITIL Specialist modules (3)
ITIL Strategist
ITIL Leader
ITIL Master

One of the main characteristics of the new ITIL® 4 certification scheme is that it now follows two different designation streams: ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide learners with greater clarity about how and where they can improve their skills and set them apart from peers.

To become an ITIL® Managing Professional (ITIL MP) learners must complete the following modules:

ITIL 4 Foundation
ITIL Specialist: Create, Deliver & Support
ITIL Specialist: Drive Stakeholder Value
ITIL Specialist: High-Velocity IT
ITIL Strategist: Direct, Plan & Improve*
To become an ITIL Strategic Leader (ITIL SL) learners must complete the following modules:

ITIL 4 Foundation
ITIL Strategist: Direct, Plan & Improve*
ITIL Leader: Digital & IT Strategy
*Universal module for both ITIL® designation streams
In order to be eligible to become an ITIL Master, learners must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations. Further details about how to become an ITIL Master will be released at a later time studying for the ITIL Foundation exam.
No announcements at this moment.

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Duration: 16 hours of instructor-led training
Lectures: 6